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Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
The Client Relationship Executive - ITO is responsible for growing and maintaining relationships between ACS and its largest and most strategic IT Outsourcing clients and in some scenarios bringing in new clients. The incumbent will organize, lead and execute balanced sales growth largely within existing ACS strategic business unit accounts, as well as potentially selling to new accounts. They will be focused on profitable business growth while maintaining and improving customer satisfaction and having a long term multi-year perspective on account management.
Duties and Responsibilities:
The Client Relationship Executive - ITO will be responsible for pursuit of sales within existing enterprise ITO client account(s). This role will encompass: · Grow and maintain relationships with ACS's largest ITO Client(s) · Identify opportunities for new business. Sell a broad range of services within client accounts · Engage product marketing and solutions expertise to refine service offerings for specific market segments · Cross-sell and collaborate on multi-tower opportunities · Recommend and initiate enhancements to the sales and marketing operation. Establish goals, analyze growth and provide accurate, complete and timely submission of required progress reports, forecasts, quotations, budgets and rates. · Demonstrate advanced knowledge of IT Sales and relationship management processes. · Candidate will maintain detailed knowledge of ACS services, solutions and offerings certainly within ITO, but also basic understanding of ACSâ?T BPO solutions and will help guide the client in major application and business decisions.
Position Requirements:
· Consultative seller who develops deep relationships and adds value to the client's business over the long term. · Team player who can partner with delivery organizations for added value. · Aggressive seller who is able to forge relationships with CIO's and IT VP's as well as key line of business contacts. · Minimum Bachelor degree in related field · 8-15 years of proven experience with large scale IT sales & account management · Global outsourcing solution sales experience to include but not limited to:
Applications & software solutions, Information Systems/Data Center Outsourcing, Disaster Recovery, End-User Computing, Help Desk/Desktop Management Services, Enterprise Solution Management, System Integration Services, Network Management, Security Services, Storage Solutions, Technology Review, Assessment and Planning, Transition Services, Hardware/Software Procurement Mainframes, Midranges, Client/Server, Imaging, Scanning, Training, Managed hosting · Skilled in account strategy, account planning, relationship strategy · Experience working closely with service delivery counterparts · Proven track record of significantly growing existing accounts · Proven track record of attaining and exceeding quotas · Previous experience calling on ACS ITO clients is a plus · Strong communication and presentation skills required · Ability to dig deep into a large account to uncover new opportunities
ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling or by sending an e-mail to accommodations@d this job to a friend Send this job description to a friend by email. All the relevant details will be included in the message. Send this job to a friend
