Inside Sales Representative

Inside Sales Representative

Our company is growing! We have an immediate need for outbound Customer Service Associates in our Cypress Creek Call Center. We are looking for dynamic individuals who can execute an outbound lead program using warm leads. No cold calling. Part Time evening shifts are now available.

Principal Function:
Contact and qualify consumers who have requested information regarding enrollment with a mail order medical supply program.


Essential Duties:
(Included but not limited to the following)

1. Follow up with consumers, through an OB call, who have requested information on medical supplies and equipment.
2. Confirm consumer’s interest in our program, and go over all provided benefits to enrolling.
3. Verify and/or obtain consumer’s demographics and accurately enter all necessary data into the company’s CRM platforms.
4. Obtain consumer’s insurance type to determine ability to assist them.
5. Verify eligibility with contracted insurance plans through internet or telephone systems.
6. Obtain all required physician contact information.
7. Other duties as assigned by the Call Center Manager, Team Leader or Corporate Managers.
This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.


Behavioral Standards:

1. A successful candidate must be highly energetic, passionate about sales, performance and quota-driven, and have a dedication to consistently exceed expectations. While, at the same time, employ an unwavering commitment to integrity and ensuring customer needs come first.
2. Possess a strong ability to respond to and overcome negative responses.
3. Maintain a strict adherence to the company’s attendance guidelines’ pertaining to work schedule, breaks and lunch.
4. Strong work ethic and time management skills
5. Attend mandatory training, product-related in-services and continuing education.
6. Establish and maintain effective and professional working relationships with consumers and/or co-workers.
7. Meet the standard transaction time requirements depending on particular job duty.
8. Adhere to all company policies and procedures.
9. Perform efficiently and productively while maintaining quality.

Requirements to perform this job successfully, an individual must be able to perform each essential duty above average. The requirements listed below are representative of the knowledge, skill and/or ability required.

Requirements:

Required Education/Experience:
• Minimum of a High School Diploma; Associate’s Degree highly preferred.
• 6+ months experience in telesales within a call center environment required; or equivalent combination of education and experience.
• Experience with durable medical equipment, specifically diabetic supplies, is preferred and recommended.

Required Computer Skills:

General typing skills, knowledge of MS Word, Excel, E-mail, Internet & the competency to learn specialized company software.